1. FAQ

FAQ

Booking Pages

How does "real-time availability scheduling" work?

With the scheduling aspect of our booking pages you would be able to:

  • Display your availabilities in real time.
  • Block off times you are not available.
  • Set your operating hours.
  • Set up interval (travel /set up) times between bookings.
  • Set the number of cleaners per service.
  • Set up the time needed for each task or criteria of a cleaning. This will automatically determine the duration of each booking (ex. if each bedroom takes 1 hour, and each bathroom take 0.5 hours, a house that has two bedrooms and one bath would be reflected in the system as a 2.5 hour service). Our booking pages are so flexible you can customize the pricing and extra section to replicate your traditional estimating process in seconds. You’ll never have to train an estimator again.
  • Only show customers the time slots that can accommodate a service of that duration and travel time.
  • Additionally, because our booking pages are entirely customizable, you can add specific questions about how cleaning teams would be able to access the premises.

This paired with our automatic confirmations and reminders feature will significantly decrease the instances of no-shows or issues of being unable to complete the service because the customer is not around.

Payment Processing

What happens when a web booking comes in?

When a web booking is received and you have connected your Stripe account, PodiumIO will create a pre-authorized charge in Stripe for you. The customer’s credit card information is securely transferred to Stripe, without any PodiumIO involvement.

Along with the charge, a new Stripe customer record will be created, allowing you to create any subsequent charges if required.

Stripe payment processing is the most secure form of handling credit card information and complies with PCI DSS security standard (see Stripe Security for more information).

What's the difference between a pre-authorization and a captured charge?

pre-authorized charge is a transaction occurring with the Credit Card institution, validating and reserving a booking amount, on the client’s Credit Card. No funds have been transferred, only reserved.

captured charge is a transaction occurring with the Credit Card institution, in which funds are transferred from the institution to your Stripe account.

PodiumIO will ONLY pre-authorize credit cards.

It is important to note that the customer MAY see all pre-authorizations on their online account or statement.

How do I complete (capture) a credit card transaction?

Credit card transactions cannot be completed through PodiumIO. You must complete this action through your Stripe Dashboard.

How do I process a refund?

Credit card transactions can be completed through your PodiumIO admin, or through your Stripe dashboard.

I don't use Stripe, is my customer's information secure?

PodiumIO advocates strong customer protection and takes security very seriously.

If Credit Card information is captured, with our non-Stripe Payment acceptance component, all customer credit card information is stored in our databases, in encrypted form. Only you, as an operator, can access this information through your PodiumIO admin.

PodiumIO360 Websites

Can I customize my website?

Yes. Your website from PodiumIO360 is built on the WordPress platform and is fully customizable.

Can I connect my social media and website?

Yes. In the theme options is a section to link to your Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube and Google+, and more on your website, so your visitors can be everywhere you are on the web.

Why should I have a website?

By creating a website, you are creating an online presence. This allows you to connect with people that you might not otherwise be able to reach. Whether you’re making a basic website with contact information for your medical practice, creating a landing page for your freelance work, a multi-page experience for your wedding photography business or you just want a place to blog about your thoughts on food – having a website will give you a dynamic advantage.

Web Hosting

What is web hosting?

Without hosting, no one can see your website. To get your website online, you need to marry up your web hosting with a domain name and then upload your content. Easy, right? With PodiumIO360 Web Hosting our experts tackle the technical aspects making it easy and stress free for you.

Can I use my own hosting with a PodiumIO360 website?

Yes. If you already have web hosting or would like to have your website hosted elsewhere that is not an issue.

With your PodiumIO360 website our experts will install your new websites to any hosting location of your choice. Some login credentials will be needed from you and will be asked for when starting to build your PodiumIO360 website.

I already have a website, can I transfer it to your hosting?

Moving your website to PodiumIO360 is a simple process. If you have access to your existing website files, you can upload them through your cPanel account or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider.

If you have any questions along the way, our team of experts here to assist you. We can help you determine the best method for transitioning your website to a PodiumIO360 account.

Web Security

What is an SSL certificate?

SSL stands for Secure Socket Layer. It might sound complex, but it’s really not. SSL Certificates validate your website’s identity, and encrypt the information visitors send to, or receive from, your site. This keeps thieves from spying on any exchange between you and your shoppers.

When you have an SSL Certificate protecting your website, your customers can rest assured that the information they enter on any secured page is private and can’t be viewed by cyber crooks.

Do I need an SSL certificate?

No, but it is highly recommended because it ensures trust from your customers when making a payment on your website.

What are the benefits of having an SSL certificate on my website?

SSL Certificates inspire trust and show visitors that you value their privacy. An SSL Cert protects your customers’ sensitive information such as their name, address, password, or credit card number by encrypting the data during transmission from their computer to your web server. SSL is the standard for web security, and a Server Certificate is required by most merchant account services – you’ll need one if you plan to accept credit cards on your website.

How will people know my website is safe?

When a visitor enters an SSL-protected page on your website, their browser bar displays a padlock icon and the https:// prefix in the URL address. While most Internet users know to look for those SSL indicators, you can also add a site seal to your website to show visitors your site is verified and secured. Visitors can click the seal to view your certificate’s status and details, seeing for themselves that it’s safe to send sensitive information to your website.