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How can my Service Provider’s password be reset?

To ensure a service provider can sign into PodiumIO

  • Make sure the Service Provider account has not been disabled
  • Make sure the Service Provider has the proper email address to sign into PodiumIO

If these are all correct, most likely the wrong password is being used to access the platform. Unfortunately, you cannot “retrieve” the password from PodiumIO, all passwords are stored securely using strong one-way encryption.

The service provider password must be reset. This can be accomplished in one of two ways

Your service provider can go to the PodiumIO sign in page, on the web

  • click the “Oops, I forgot” button
  • enter their PodiumIO email address used to sign into the platform
  • click the “Reset my password” button
  • an email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)

As an administrator, you can initiate a password reset

  • Make sure you have signed into the PodiumIO platform
  • On the web, navigate to Settings | Employees
  • select the employee having the login problem (click the right-hand arrow)
  • In the right-hand margin, in the Actions section, click the “Reset User Platform” button
  • an email will be sent to the service provider with instructions to choose a new password (you may also receive a CC on the email)
Updated on May 26, 2020

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